These Terms of Sale govern the purchase, subscription, supply and provision of paid services, digital solutions, software, SaaS services, artificial intelligence solutions, automation services and other commercial services offered by Rahat.fr.
They apply to orders placed through the Rahat.fr website, quotations, proposals, contracts, order forms, subscriptions, invoices, electronic communications or any other ordering process accepted by Rahat.fr.
These Terms of Sale should be read together with any applicable quotation, order form, service agreement, subscription conditions, Terms of Use, Privacy Policy, Refund Policy and other specific contractual documents.
Where specific contractual terms have been expressly agreed for a particular project or service, those specific terms supplement these Terms and, in the event of a conflict, may take precedence for the relevant service, subject to mandatory applicable law.
1. Seller and Service Provider:
The services are provided by:
Rahat.fr
Legal form: Entrepreneur individuel (EI)
PDG: Rahat Ahmed
SIREN: 990 334 369
SIRET (Head Office): 990 334 369 00024
VAT Number: FR13990334369
Registered Address:
3 Impasse Pascal
14000 Caen
France
Website: www.rahat.fr
Email: info@rahat.fr
Rahat.fr provides IT services, digital solutions, software and web-related services, web and application development, artificial intelligence integration, AI solutions, business automation, SaaS solutions, technical services and other technology-related services.
2. Scope:
These Terms of Sale apply to commercial transactions between Rahat.fr and its customers unless different terms have been expressly agreed in writing.
Customers may include:
• Consumers acting for purposes outside their trade, business, craft or profession.
• Professional or business customers acting for commercial or professional purposes.
Certain provisions of these Terms apply specifically to consumers, while others apply specifically to professional customers.
Mandatory rights granted by applicable French or European Union law remain unaffected.
3. Services:
Rahat.fr may provide services including, but not limited to:
• IT services and technical support.
• Website design and development.
• Web application development.
• Mobile application development.
• Custom software development.
• SaaS and hosted software solutions.
• CRM and ERP solutions.
• Artificial intelligence integration.
• AI-powered business solutions.
• AI agents and assistants.
• Business process automation.
• Workflow automation.
• Marketing automation.
• API development and integrations.
• E-commerce solutions.
• Digital transformation services.
• Cybersecurity-related services.
• SEO and digital marketing.
• Graphic and digital design services.
• Email and communication solutions.
• POS and business management solutions.
• Restaurant management and ordering solutions.
• Booking and appointment systems.
• Help desk and ticketing solutions.
• Hosting, domain and infrastructure-related assistance.
• Maintenance and technical support.
• Technology consulting.
• Other digital products and technology solutions.
The exact scope, specifications, deliverables, features, limitations and exclusions of each service may be defined in the relevant service page, quotation, proposal, order form, subscription plan, contract or other applicable document.
4. Pre-Contract Information:
Before a customer becomes contractually bound, Rahat.fr will provide information required by applicable law and relevant to the service concerned.
Depending on the service, this may include:
• Essential characteristics of the service.
• Price or method of calculating the price.
• Applicable taxes.
• Additional charges.
• Payment conditions.
• Delivery or performance arrangements.
• Expected delivery or performance period.
• Contract duration.
• Subscription and renewal conditions.
• Cancellation conditions.
• Information concerning statutory withdrawal rights where applicable.
• Technical requirements.
• Relevant compatibility or interoperability information.
• Applicable legal guarantees.
• Customer support arrangements.
Customers are responsible for reviewing the information provided before confirming an order.
5. Quotations and Proposals:
Where Rahat.fr provides a quotation or commercial proposal, it may specify:
• Scope of work.
• Services and deliverables.
• Project specifications.
• Price.
• Applicable taxes.
• Payment schedule.
• Estimated project duration.
• Delivery conditions.
• Customer responsibilities.
• Support arrangements.
• Specific exclusions.
• Validity period of the quotation.
A quotation becomes binding when accepted according to the acceptance method specified by Rahat.fr.
Acceptance may occur through:
• Signature.
• Electronic acceptance.
• Written confirmation.
• Payment of a required deposit.
• Payment of an invoice.
• Another expressly agreed method.
Services or work not included in the accepted scope may be subject to additional charges.
6. Formation of the Contract:
A contract is formed when the customer validly accepts an order, quotation, subscription or other commercial offer and Rahat.fr accepts or confirms the transaction, subject to any applicable payment requirements.
For online transactions, customers may be required to confirm that placing the order creates an obligation to pay.
Rahat.fr reserves the right to refuse or cancel an order for legitimate reasons, including:
• Suspected fraud.
• Unlawful use.
• Technical impossibility.
• Security concerns.
• Previous unpaid invoices.
• Incorrect customer information.
• Obvious pricing errors.
• Service unavailability.
• Legal or regulatory restrictions.
Any mandatory consumer rights remain unaffected.
7. Prices:
Prices are stated in the currency displayed on the relevant website page, quotation, invoice, subscription plan or contractual document.
Depending on the customer and transaction, prices may be displayed including or excluding VAT in accordance with applicable legal requirements.
VAT and other applicable taxes will be charged where required.
Prices may depend on factors including:
• Project complexity.
• Development requirements.
• Number of features.
• Number of users.
• Storage requirements.
• API usage.
• AI usage.
• Third-party integrations.
• Customization.
• Subscription level.
• Support requirements.
• Hosting or infrastructure requirements.
The price applicable to an order is the price accepted for that transaction.
8. Additional and Third-Party Costs:
Unless expressly included in the service description, quotation or contract, additional costs may apply for:
• Domain registration and renewal.
• Hosting.
• Cloud infrastructure.
• Premium plugins.
• Premium themes.
• Third-party software licences.
• SaaS licences.
• API usage.
• AI model or AI provider usage.
• SMS services.
• Email services.
• External databases.
• Payment providers.
• External platforms.
• Other third-party services.
• Approved travel or project expenses.
Where customer approval is required, Rahat.fr will seek approval before committing to significant additional costs.
9. Payment Terms:
Payment conditions are specified in the applicable quotation, order, invoice, subscription page or contract.
Depending on the service, Rahat.fr may require:
• Full payment in advance.
• An advance payment or deposit.
• Milestone payments.
• Payment upon delivery.
• Monthly recurring payments.
• Annual recurring payments.
• Usage-based billing.
• Another agreed payment schedule.
The customer must pay all amounts by their stated due dates.
Rahat.fr may postpone the commencement or continuation of work until required payments have been received.
10. Deposits and Advance Payments:
Certain projects may require a deposit or advance payment before work begins.
The amount and applicable conditions will be specified in the quotation, invoice or contract.
Amounts corresponding to work already completed, resources already allocated, licences already purchased or third-party expenses already incurred may be deducted from any refund where legally permitted.
Nothing in this section limits mandatory consumer withdrawal or refund rights.
11. Payment Methods:
Depending on the service, Rahat.fr may accept:
• Bank transfer.
• Payment card.
• Online payment gateway.
• Electronic payment.
• Other payment methods expressly accepted by Rahat.fr.
Payments may be processed through independent third-party payment providers.
The customer may also be subject to the applicable terms and privacy practices of those providers.
12. Invoices:
Rahat.fr will issue invoices in accordance with applicable legal and commercial requirements.
Invoices may be provided electronically.
Customers are responsible for providing accurate billing information, including where applicable:
• Name or company name.
• Billing address.
• Email address.
• VAT number.
• Other information legally required for invoicing.
13. Late Payment — Professional Customers:
For transactions with professional customers, amounts not paid by the applicable due date may give rise to late-payment penalties in accordance with French law and the contractual payment terms.
Late-payment penalties may become payable from the day following the payment due date without a prior reminder where applicable.
Unless another legally compliant rate is specified in the applicable contractual documents, the applicable rate may be determined according to the statutory French B2B late-payment framework.
Where legally applicable, a professional customer may also owe the statutory fixed indemnity of €40 for recovery costs for each late invoice.
Where permitted by law, additional compensation may be requested if actual recovery costs exceed the statutory fixed amount.
These professional late-payment provisions do not apply to consumers where they are not legally applicable.
14. Customer Obligations:
Customers agree to provide the information, materials, approvals, credentials, access and cooperation reasonably required for Rahat.fr to perform the contracted service.
Customers are responsible for:
• Providing accurate project information.
• Providing requested content and materials.
• Providing necessary access and credentials.
• Responding to reasonable project requests.
• Reviewing deliverables.
• Providing approvals and feedback.
• Ensuring they have rights to materials supplied to Rahat.fr.
• Using services lawfully.
• Maintaining backups where backup services are not expressly included.
• Paying invoices when due.
Customer delays may affect the project schedule and delivery date.
15. Project Schedule and Delivery:
Estimated delivery dates or project schedules may be specified in the quotation, proposal, project plan or contract.
Unless expressly guaranteed, delivery schedules are estimates based on the information and requirements available when the project begins.
Delivery may be affected by:
• Customer delays.
• Missing information.
• Delayed approvals.
• Scope changes.
• Technical complexity.
• Third-party providers.
• External APIs.
• Platform approval processes.
• Security incidents.
• Force majeure.
• Other circumstances outside Rahat.fr's reasonable control.
Mandatory statutory delivery obligations applicable to consumers remain unaffected.
16. Customer Delays:
If a customer fails to provide necessary information, content, credentials, approvals or feedback within a reasonable period, Rahat.fr may:
• Adjust the project schedule.
• Pause the project.
• Reschedule resources.
• Delay delivery.
• Invoice completed work.
• Request payment of amounts already due.
• Provide a revised quotation where additional work or costs result from the delay.
17. Changes to Project Scope:
Requests that materially change the agreed scope may be treated as additional work.
Examples include:
• Additional pages.
• Additional features.
• New modules.
• New integrations.
• Additional APIs.
• Additional languages.
• Major design changes.
• Additional automation workflows.
• Changes to previously approved functionality.
• New development requirements.
Rahat.fr may issue a revised quotation, price and delivery schedule before performing additional work.
18. Revisions:
Where revisions are included, the permitted number and scope may be defined in the relevant service description, quotation or contract.
Revisions generally apply to reasonable modifications within the originally agreed scope.
Requests introducing new functionality or substantially changing previously approved requirements may be treated as additional work.
19. Acceptance of Deliverables:
Where applicable, customers will be given an opportunity to review deliverables.
Customers should report defects, errors or requested corrections within any review period specified in the applicable contract.
Approval or acceptance does not remove any mandatory statutory rights that cannot legally be waived.
20. Third-Party Products and Services:
Rahat.fr solutions may use or integrate third-party products and services, including:
• Software.
• APIs.
• Hosting providers.
• Cloud platforms.
• Plugins.
• Themes.
• AI providers.
• Payment gateways.
• Email providers.
• SMS providers.
• Social media platforms.
• External databases.
• Other technology providers.
Third-party services are operated independently and may have their own pricing, licences, terms, privacy policies and usage limitations.
Rahat.fr cannot guarantee the permanent availability or unchanged functionality of independent third-party services.
21. Domains, Hosting and Infrastructure:
Where Rahat.fr assists with domain names, hosting, servers, cloud infrastructure or related services, applicable ownership, billing and renewal arrangements may be defined in the relevant quotation or contract.
Customers remain responsible for timely renewal of services registered directly in their name unless Rahat.fr has expressly agreed to manage those renewals.
Failure to renew domains, hosting, licences or third-party services may result in interruption or loss of functionality.
22. Software, SaaS and Digital Services:
Rahat.fr may provide software, SaaS or other digital services under:
• Monthly subscriptions.
• Annual subscriptions.
• Fixed-term licences.
• Usage-based plans.
• One-time licences where expressly offered.
• Custom contractual arrangements.
Each plan or contract may specify:
• Included features.
• User limits.
• Storage limits.
• Usage limits.
• API limits.
• Support.
• Updates.
• Subscription duration.
• Applicable charges.
Unless expressly stated otherwise, access to a SaaS service grants a right to use the service during the applicable subscription period and does not transfer ownership of the underlying software.
23. Subscription Renewal and Cancellation:
Where a subscription renews automatically, applicable renewal conditions will be communicated in accordance with applicable law.
Customers may cancel recurring subscriptions according to the cancellation conditions applicable to their plan.
Where French law requires an online cancellation mechanism for an eligible consumer contract, the required functionality will be made available.
Cancellation of future renewal does not automatically create a right to reimbursement for a period already supplied, except where required by law or expressly provided in the applicable Refund Policy.
24. Consumer Right of Withdrawal:
Where the customer qualifies as a consumer and concludes an eligible distance contract, the customer generally benefits from a statutory 14-day withdrawal period in accordance with applicable French consumer law.
For service contracts, this period generally begins when the contract is concluded.
The consumer may exercise this right by sending Rahat.fr a clear statement indicating the decision to withdraw or by using the model withdrawal form provided at the end of these Terms.
Where legally required for contracts concluded through an online interface, Rahat.fr may provide an electronic withdrawal functionality.
Nothing in these Terms limits a statutory right of withdrawal where it applies.
25. Services Started During the Withdrawal Period:
A consumer may expressly request that performance of a service begin before the expiry of the statutory withdrawal period.
Where legally applicable, if the consumer subsequently withdraws after performance has begun, the consumer may be required to pay an amount proportionate to the services already provided up to the date on which the withdrawal is communicated.
Where a service has been fully performed before expiry of the withdrawal period, the withdrawal right may be lost only when the conditions required by applicable law have been satisfied.
26. Digital Content and Immediate Performance:
Certain services may involve digital content or digital services supplied immediately after purchase.
Where applicable law permits the loss of the statutory withdrawal right for digital content supplied without a tangible medium, such loss will occur only when all legally required conditions have been satisfied, including any required prior express consent and acknowledgment from the consumer.
Mandatory consumer rights remain unaffected where those requirements have not been satisfied.
27. Exceptions to the Withdrawal Right:
The statutory withdrawal right may not apply in circumstances expressly provided by applicable law.
Depending on the transaction, exceptions may concern certain:
• Fully performed services where the applicable legal conditions have been satisfied.
• Digital content supplied immediately under legally compliant conditions.
• Goods or services made to customer specifications or clearly personalized.
• Other transactions covered by statutory exceptions.
An exception will only be applied where legally applicable.
28. Refunds:
Eligibility for a refund depends on factors including:
• Type of service.
• Work already performed.
• Project stage.
• Costs already incurred.
• Third-party expenses.
• Licences purchased.
• Subscription conditions.
• Contractual terms.
• Statutory withdrawal rights.
• Mandatory consumer rights.
Additional conditions may be provided in the Rahat.fr Refund Policy.
Nothing in a contractual Refund Policy excludes mandatory rights available under applicable law.
29. Cancellation by the Customer:
Outside statutory withdrawal rights, cancellation conditions depend on the applicable service, subscription, quotation or contract.
For customized projects, customers may remain responsible for:
• Work already completed.
• Work already in progress.
• Resources specifically allocated.
• Third-party expenses already committed.
• Non-refundable licences.
• Other contractually payable amounts.
Specific cancellation conditions may be included in the applicable contract.
30. Suspension or Cancellation by Rahat.fr:
Rahat.fr may suspend or terminate a service where reasonably necessary, including in cases of:
• Non-payment.
• Material contractual breach.
• Fraud.
• Unlawful use.
• Security threats.
• Abuse of services.
• Failure to provide necessary customer cooperation.
• Legal or regulatory requirements.
Where reasonably possible and appropriate, notice may be provided before suspension or termination.
Mandatory customer rights remain unaffected.
31. Legal Guarantees and Conformity:
Consumers benefit from mandatory statutory guarantees and remedies available under French and European Union law.
Where applicable to digital content or digital services, mandatory legal conformity protections remain applicable and cannot be excluded by these Terms.
Any commercial guarantee offered by Rahat.fr is additional to mandatory statutory guarantees and does not replace them.
32. Technical Support and Maintenance:
Support and maintenance are included only where expressly stated in the applicable service plan, quotation, proposal or contract.
Support arrangements may specify:
• Support hours.
• Communication channels.
• Response targets.
• Included services.
• Usage limits.
• Maintenance periods.
• Additional charges.
Support does not automatically include new development, redesign, new integrations, additional functionality or services outside the contracted scope.
33. Intellectual Property:
Pre-existing intellectual property belonging to Rahat.fr or third parties remains the property of its respective owner.
Ownership or licence rights concerning custom deliverables will be determined by the applicable quotation or contract.
Unless expressly agreed otherwise:
• Third-party software remains subject to its respective licence.
• Open-source components remain subject to their applicable licences.
• SaaS access does not transfer ownership of the underlying software.
• Rahat.fr retains ownership of its pre-existing technologies, reusable components, frameworks, libraries, processes, methods, know-how and tools.
Where intellectual-property rights are expressly transferred to the customer, such transfer may be conditional upon full payment of all amounts due.
34. Customer Materials:
Customers retain ownership of materials they lawfully provide to Rahat.fr.
Customers grant Rahat.fr the limited rights necessary to use those materials to perform the requested services.
Customers confirm that they possess all necessary rights and permissions for the materials supplied.
35. Confidentiality:
Where either party receives confidential commercial, technical or other non-public information in connection with a service, each party should take reasonable measures to protect that information.
Additional confidentiality obligations or a Non-Disclosure Agreement (NDA) may apply where agreed.
Confidentiality obligations do not generally apply to information that:
• Is already lawfully public.
• Becomes public without breach of an obligation.
• Was independently developed.
• Was lawfully obtained from another source.
• Must be disclosed under applicable law.
36. Personal Data:
Personal data is processed in accordance with applicable data-protection requirements and the Rahat.fr Privacy Policy.
Where Rahat.fr processes personal data on behalf of a professional customer as a processor, an applicable Data Processing Agreement (DPA) may govern that processing.
Customers remain responsible for ensuring that personal data submitted to Rahat.fr or its services has been collected and provided lawfully.
37. Artificial Intelligence and Automation Services:
Some Rahat.fr services may incorporate artificial intelligence, machine learning, automation or third-party AI providers.
AI-generated or automated results may contain:
• Errors.
• Inaccuracies.
• Omissions.
• Unexpected results.
• Outdated information.
Customers remain responsible for:
• Reviewing generated outputs.
• Determining suitability for the intended use.
• Applying appropriate human oversight.
• Complying with applicable laws.
• Respecting third-party rights.
• Avoiding inappropriate disclosure of confidential or sensitive information.
Specific AI solutions may be subject to additional contractual or usage conditions.
38. Security:
Rahat.fr implements reasonable technical and organizational security measures appropriate to the nature of the services provided and associated risks.
Customers remain responsible for securing:
• Their devices.
• Accounts.
• Passwords.
• Authentication credentials.
• Customer-controlled infrastructure.
• Third-party accounts.
• Systems and integrations under their control.
No internet-connected service can guarantee absolute security.
39. Liability:
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
Rahat.fr will perform contracted services with reasonable professional care appropriate to the nature of the service.
Subject to applicable mandatory law, Rahat.fr will not be responsible for failures or losses caused exclusively by circumstances such as:
• Incorrect information supplied by the customer.
• Unauthorized modifications made by the customer or third parties.
• Customer-controlled systems.
• Independent third-party outages.
• Customer failure to follow reasonable technical instructions.
• Events outside Rahat.fr's reasonable control.
Specific liability provisions applicable to professional customers may be defined in the relevant quotation, contract or service agreement.
Mandatory consumer rights remain unaffected.
40. Force Majeure:
Neither party will be responsible for failure or delay resulting from an event qualifying as force majeure under applicable French law, subject to the legal requirements applicable to such events.
Where practicable, the affected party should inform the other party within a reasonable period.
Relevant contractual obligations may be suspended for the duration of the qualifying event where legally appropriate.
41. Complaints:
Customers may submit complaints concerning orders, payments, invoices or services to:
Rahat.fr
3 Impasse Pascal
14000 Caen
France
Email: info@rahat.fr
Website: www.rahat.fr
Customers should provide sufficient information to identify the relevant account, order, invoice, contract or service.
Rahat.fr will seek to review complaints within a reasonable period.
42. Consumer Mediation:
Where applicable, a consumer may have the right to use a consumer mediation procedure for the amicable resolution of an eligible dispute after first submitting a written complaint directly to Rahat.fr.
The details of the consumer mediator designated by Rahat.fr must be provided to consumers in accordance with applicable French law.
Designated Consumer Mediator:
[NAME OF APPROVED CONSUMER MEDIATOR]
Address:
[MEDIATOR POSTAL ADDRESS]
Website:
[MEDIATOR WEBSITE]
These details must be completed with the mediator actually designated by Rahat.fr before relying on this section for consumer transactions.
43. Governing Law:
Unless mandatory rules provide otherwise, these Terms of Sale and contracts concluded with Rahat.fr are governed by French law.
Where the customer qualifies as a consumer, mandatory consumer-protection and jurisdictional rights available under applicable law remain fully applicable.
44. Disputes with Professional Customers:
In the event of a dispute involving a professional customer, the parties are encouraged to seek an amicable resolution before initiating formal proceedings.
Any jurisdiction clause applicable specifically to professional customers must comply with French law and the contractual agreement between the parties.
45. Severability:
If any provision of these Terms is found to be invalid, unlawful or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
Where possible, the affected provision should be interpreted or adjusted in a manner consistent with its original purpose and applicable law.
46. No Waiver:
Failure by Rahat.fr to exercise or enforce a contractual right does not automatically constitute a waiver of that right.
47. Changes to These Terms:
Rahat.fr may update these Terms of Sale to reflect changes to:
• Services.
• Technology.
• Commercial practices.
• Payment arrangements.
• Security requirements.
• Applicable laws and regulations.
For an existing order or contract, the version accepted in connection with that transaction will normally remain applicable unless otherwise agreed or required by mandatory law.
The latest general version will be published on the Rahat.fr website.
48. Model Consumer Withdrawal Form:
Complete and return this form only if you wish to withdraw from an eligible consumer contract.
To:
Rahat.fr
3 Impasse Pascal
14000 Caen
France
Email: info@rahat.fr
I/We hereby notify you that I/We withdraw from my/our contract concerning the following service or digital product:
Service or digital product:
Order / Contract reference:
Order date / Contract conclusion date:
Consumer name:
Consumer address:
Consumer email:
Date:
Signature (only if this form is submitted on paper):
49. Contact:
For questions concerning these Terms of Sale, quotations, orders, subscriptions, invoices, payments or services, contact:
Rahat.fr
Legal form: Entrepreneur individuel (EI)
PDG: Rahat Ahmed
SIREN: 990 334 369
SIRET (Head Office): 990 334 369 00024
VAT Number: FR13990334369
3 Impasse Pascal
14000 Caen
France
Email: info@rahat.fr
Website: www.rahat.fr
Last updated: 9 August 2026